Why is my food undercooked?We can detect several reasons. These common reasons are when cooked in a cooking power less than full power , when a microwave oven is overheated due to continuous uses and/or when the product is damaged due to submerging it in water.
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Why is my food overcooked?When you cook battered food, it is recommended to use a generous amount of oil to brown foods nicely. Also, a microwave oven with a higher output may need to reduce its cooking time. Microwave ovens have different high frequency output by years of use, manufactures and specifications and cooking time may have to be adjusted accordingly.
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Is it really safe to put a metal lid in the microwave oven?Yes, at all times, you must put the lid on when cooking with Microhearth. Our lid has a special coating to prevent from causing sparks in a microwave oven. Only use the cover that is provided with the product.
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How do I wash the cooker after use?Never immerse your Microhearth in water, and do not put it in a dish washer. Doing so may damage the product. Simply place Microhearth under running water and wash inside pan surface with a sponge or a damped cloth after removing leftover food articles. You may apply dish soap when necessary. Do not use scouring pad or other abrasive materials.
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Do I need to thaw frozen foods before cooking?No, you do not need to thaw foods to cook with Microhearth. It will thaw and cook all at the same time.
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The pan seems to remain hot after use. Can I use it again?In order to experience the best result with Microhearth. It is recommended not to use when the pan is hot and give about 10~15 minutes between each use. Or, alternate a pan between cooking so that you do not need to wait for your first one to cool down.
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Can I use a steam pan to grill?No. A steam pan should be used only for steaming foods. For grilling, foods have to be cooked in the main pan in order to do its function.
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Can I roast or grill dry food?No. It needs some moisture in food to cook.
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